This Returns & Refund Policy describes our return procedures, conditions, and refund processing for purchases made at toowerrshop.it.com. By making a purchase, you agree to these terms.

Return Period

You have 60 calendar days from the date you receive your item(s) to initiate a return for a refund. Any return request made after this 60-day period will not be eligible.

Eligibility Conditions for Returns

To be eligible for a return, your item must be in the same condition that you received it. Specific conditions apply based on the product type:

  • Music Media (Vinyl Records, CDs, Cassettes): The item must be unopened and still in its original factory seal. Returns on opened or unsealed media are not accepted.
  • Merchandise (Apparel, Accessories): The item must be unworn, unwashed, and unused, with all original tags and packaging intact.
  • All Items: The item must be free from any personal use or damage caused by the customer. The original packaging (such as the shipping box) is not required for the return, but the item must be packaged securely to prevent damage during return shipping.

Return Process

  1. To initiate a return, contact us at info@toowerrshop.it.com. Please include your order number, the name of the item(s) you wish to return, and the reason for the return.
  2. Our customer service team will review your request. If approved, you will receive a Return Authorization Number (RA#) and a printable, pre-paid return shipping label via email.
  3. This label is for use within the United States only. If you are unable to print the label, please contact us for assistance.
  4. Securely package the item(s) you are returning. Attach the provided pre-paid shipping label to the package.
  5. Drop off the package at any designated drop-off location for the carrier specified on the label. It is highly recommended that you obtain and retain proof of return postage from the carrier. This proof is your only verification that you have shipped the return.
  6. Please note, the pre-paid label is provided free of charge for returns. There are no restocking fees for eligible returns.

Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged in transit, or incorrect, please contact us immediately at info@toowerrshop.it.com within 60 calendar days of receiving your order.

  • Please reference your order number and the item(s) in question.
  • Include photographic evidence of the damage or defect clearly showing the issue (e.g., a cracked jewel case, a warped vinyl record, or a misprinted cover). This will significantly speed up the resolution process.
  • For defective or damaged items, we will provide a pre-paid return label and process a full refund or a replacement (depending on stock availability) upon confirmation that the return has been shipped.

Refund Processing

  • Once we receive your returned package at our warehouse in San Diego, it will go through our inspection process. We will notify you via email when your return has been received and is under review.
  • After the return is inspected and approved, a refund will be processed to your original payment method.
  • Refunds are typically processed within 1-2 business days of the return being inspected and approved.
  • Please note that it may take an additional 7-10 business days for the refund to appear in your account, depending on the processing times of your bank or credit card company. We have no control over this final step.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards.
  • Any item that has been worn, used, washed, or altered.
  • Any item that has been opened and is not in its original factory seal (for music media).