We hope the answers below can help you. If you require any further assistance, please visit our Contact Us page or send an email to info@toowerrshop.it.com.
Are your products new or used?
We only sell factory new items sourced directly from labels and authorized distributors. We do not buy or sell used or pre-loved music or merchandise.
When will my order be dispatched?
Orders containing in-stock items are typically processed and dispatched within 1-2 business days. This is an estimate and not a guarantee. You will receive a shipping confirmation email with a tracking number once your order has been dispatched.
Do you ship internationally?
At this time, we only ship to addresses within the United States. We do not offer international shipping.
What are my shipping options and how much does it cost?
We offer free standard shipping on all orders. The transit time is typically 3-7 business days from the point of dispatch. The carrier (e.g., USPS, UPS, FedEx, DHL) is selected at our discretion.
What is your return policy?
We have a 60-day return policy, which means you have 60 days after receiving your item(s) to make a return. To be eligible, items must be unused, in their original condition and packaging, and factory sealed (for music media). Return shipping is free, and there are no restocking fees.
My item arrived damaged or was incorrect. What should I do?
Please contact us immediately at info@toowerrshop.it.com within 60 days of receiving your order. Reference your order number and the item(s) in question, and include photographic evidence of the damage or fault. We will provide a pre-paid return label and process a refund or replacement.
How do I return an unwanted item?
Contact us at info@toowerrshop.it.com with your order number and the item you wish to return. If eligible, we will send you a pre-paid return shipping label. Simply package the item securely, attach the label, and drop it off with the specified carrier. Please retain your proof of return postage.
When will I receive my refund?
Once we receive and inspect your returned item, we process refunds within 1-2 business days. It may then take an additional 7-10 business days for the refund to appear in your account, depending on your bank or credit card company’s processing times.
Can I cancel or amend my order?
Due to our quick processing times, once an order has been submitted, we cannot guarantee that it can be cancelled or edited. Please double-check your cart and shipping information before completing your purchase. If you need to request a cancellation, please contact us as soon as possible after placing your order.
What payment methods do you accept?
We accept Visa, MasterCard, and PayPal.